the
whole
world
in
your hand
say hello
from around
the world
with local rates
who
will
you call
today

the
whole
world
in
your hand
say hello
from around
the world
with local rates
who
will
you call
today

we respect
your privacy

dear user

Thank you for creating a Speak account.
We only use the data, that you provide us with, to run our services and business model. We don’t collect any data, that we don’t need, and we will never sell your data.

about us

Speak A/S is a Danish company situated on Wichmandsgade 5F, DK-5000 Odense C, Denmark. This is our privacy policy for our services, including our mobile application, our website at www.speak.global, our manager, and our backend infrastructure.

consent

By accessing and/or using our services you consent to us collecting, processing, storing and sharing information about you in the manners set out in this Privacy Policy. If you have any concerns about providing the information to us or having it used in any manner permitted in this Privacy Policy you should not use our services.

data we collect and how we use it

By downloading and/or using our services you give us your consent to collect, use and store the data described below for the purposes likewise described below:

account registration

When you download our mobile application or sign up via our manager, you are requested to make an account. When your do that, you provide us with your phone number, home country, and e-mail address. You may also provide us with your name. By registering you give us your consent to collect, use and store this information.

address book

We kindly ask you to give us access to your address book on your mobile phone, so that you can access your contacts through the app. This is very nice since nobody can remember phone numbers any more. And by the way, we only store your recent calls and your favorites, not your entire address book.

making calls

We also ask permission to make calls and use the microphone on your mobile phone. Don’t worry. We don’t listen in or record anything. But it is very difficult to make a calling app without these permissions, so by using our services, you agree to this.

We may interact with your phone’s SMS inbox for the purposes of service activation, placing incoming international messages and reading the contents of the activation SMS sent to you by us.

location

We also ask for permissions to get your location. This is done, so that we can route your calls correctly. We need to know what country you’re calling from, so that we can set up the call correctly.

If you live in the European Union we use the information about your home country to providing the correct VAT invoices. We are required to do so by law.

payment gateway

We use one of the worlds best and most trusted payment gateways, stripe.com. They handle all our payments, so we don’t get access to your credit card information. We only store card holder name. Expiry date, card type, and the last four digits of your card number is provided in a secure file, that we don’t store, but only use to make a cool graphic presentation of your card in the app.

communication

We may use the e-mail, that you have provided us with, or your phone number, to communicate with you for the purpose of informing you about technical issues, administrative issues, updates or new services offered by us. Basically, we’d love to get in touch with you, but we won’t spam you.

We may send you messages about updates, faults, alerts and other types of issues relating to technical aspects and/or the usability of the mobile application and other parts of our services. We may occasionally ask you for information on your experiences of using our mobile application or other parts of our services which will be used to improve the quality and provision of our services. We may also occationally contact you by phone, SMS or through any other appropriate information channel to keep you up to date with news about Speak and our services, including new products, campaigns, promotions and payment methods.

call log

We keep a call log, including but not limited to, the phone numbers and/or other identification details of the calling and receiving party, the start time, call duration, call quality, outages (“Call Details”) and maintains a call detail record (“CDR”) for each call that is routed through the system.

Our call log is collected and maintained for billing purposes and for the purposes of improving our services (read bug-fixing) and to fulfill our obligations under applicable laws, but also for internal operations, including troubleshooting problems, data analysis, testing, research, improvements to our services, detecting and protecting against error, fraud or other illegal activity when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities.

interactions with our services

We may also collect and store information about your usage of, and interaction with, our services, including calls, messages, posts, information relating thereto, usage of our service by geographies, device and connection information IP address, device capability, bandwidth, web browser software, referring website, statistics on page views, network type and traffic to and from our website or mobile application for the purpose of improving our services, for example by helping us fix bugs; and preventing cheating, crime or fraud (we may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention, so no cheating!).

google analytics

We use Google Analytics or any other such analytics service provider in relation to both our website and our mobile application in order to collect data, track, personalize ads, and create and receive reports of statistics relating to usage thereof. Google has provided some privacy options on www.google.com/policies/partners.

sharing data

We will only share your data with third parties (for example, our group companies or suppliers) with your consent (including as set out in this Privacy Policy); or as reasonably necessary in order to provide our services to you (for example, by providing information to suppliers we may use to fulfil our services or to communicate with you); or where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your information to our payment processors), or where such third party’s assistance is deemed necessary to enable us to inform you about new products, services, promotions or different payment methods and, if applicable, assist with registration of your credit card; or where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it; or when you submit information by interacting with our social media channels (for example, by providing a testimonial about one of our services) we may publish the information you submitted, alongside your name and home country on our website and social media channels; or as we reasonably believe is permitted by law or regulation; or in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and/or any other agreement with you; or to protect the rights, property, or safety of Voxtream, our users, or others.

In the event that there is a sale of the assets of Speak or corporate restructuring, or as a result of a change of control of Speak or one of its group companies, or in preparation of any of these events. Any third party to which the assets or Speak (or any group company) is transferred to will have the right to continue to use the information that you provide to us in the manner set out in this Privacy Policy.

where we store data

Your details may be stored and processed in Denmark, Holland, Germany or any other country in which we or our affiliates, subsidiaries or agents maintain facilities. By using our services, you consent to any such transfer of the information outside your country. We may, for the purposes set forth herein, transfer, process and store your information in Denmark, Holland, Germany or any other country in which we or our affiliates, subsidiaries, suppliers or agents maintain facilities. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to and processed in a country outside of the EEA, which may not provide the same level of protection for personal data as within the EEA. By using our services, you consent to any such transfer of the information outside your country.

security

Your privacy is important to us. Therefore, we make substantial efforts to ensure the privacy of all the information we collect. Although we cannot guarantee that the information will not be subject to unauthorized access, loss or misuse we have physical, electronic, and procedural safeguards in place to protect the information. In case of data breaches all affected users will be notified without undue delay.

legal age

By downloading and/or using our services you acknowledge you are of legal age.

changes to our privacy policy

We reserve the right to modify our Privacy Policy at any time with or without notice. In this event we will post the revised Privacy Policy on our website and update various app stores, so that you always have access to the newest version of our Privacy Policy. You agree to review the Privacy Policy periodically so that you are aware of any modifications. You also agree that your continued use of our services after we publish a revised Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the terms of the Policy, you should not use our services.

data protection rights

If you have any other questions in connection with this Privacy Policy, or if you would like to be removed (yes, you have the right to be forgotten), view (in electronic format ) or alter your personal information, please contact us at we@speak.global.

Speak cookie policy

what are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

how we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

the cookies we set

  • account releated cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • login related cookies
    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;
    – Facebook
    – LinkedIn
    – YouTube
    will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

more information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact at this email address: we@speak.global

howdy
contact us at
we@speak.global


or get social


howdy
contact us at
we@speak.global


or get social